Support

Leave us a message and we will reply to the email address you enter.

Frequently asked questions

Do I need an account?

No. There is no sign-up or login; install and start right away. Your progress is saved on your device, and you can play without an internet connection.

How do I move?

Touch anywhere on the screen and a joystick appears where you touch. Slide sideways to walk and push up to jump.

Do I start over when I fall?

Yes, falling sends you back to floor 1. Once per run, though, you can keep going right where you slipped.

Are there ads or in-app purchases?

The current version has no ads. A skin pack and gems are available as in-app purchases, and payments are processed by the App Store.

My purchase did not arrive, or I changed devices.

Tap Restore purchases in Settings. Non-consumable items such as the skin pack can be restored. Consumable items such as gems and your game progress cannot be restored. If that does not help, copy the Install ID from the Settings screen and include it in the form below.

What are the Install ID and reward codes?

The Install ID is a random value created when you first launch the app; you can view and copy it on the Settings screen. If you include it when contacting us, we can check and send you a reward code that works only on that installation, which you redeem under Enter reward code in Settings. The app does not send the Install ID off your device.

How do I turn off sound or vibration?

You can turn sound and vibration off separately in Settings.

What happens to my progress if I delete the app?

Your progress is stored on your device, so deleting the app deletes it together with the Install ID, and it cannot be recovered. See the Privacy Policy for other information we process and how to delete it.

Contact · data deletion request

Squishy Tower has no accounts. Your progress is stored on your device and is deleted when you delete the app. To delete information you sent us in an inquiry (email, message, Install ID), use this form.

Support email: support@sanglimsoft.com